1st How to book accommodation
The request can be sent by e-mail , fax, phone call . The answer will send you an e - mail or fax for better representation of the accommodation . Upon your request , you get the answer in writing , together with the bid . Upon payment in advance of the bid is confirmed reserved dates . Then , everything stated in the agreement becomes a legal obligation for both the customer and the owner of the apartment Frlan . The rest of the payment is to be paid on the spot , the arrival of guests in the first 24 hours of stay .

2nd Description of the accommodation
We guarantee the authenticity of the photos , data and descriptions of equipment and suites that are represented on this page . Every customer should be clean and tidy accommodation unit , and each guest will receive clean sheets . For guests who stay longer than a week will be done , bed linen and towels once a week . In addition to the equipment described , the kitchen is fully equipped with utensils for preparing and serving meals . On the day of departure, the guest is obliged to allow the service provider to inspect the condition of rented accommodation , and the same should be as it was on the day of arrival . For any damage to equipment or equipment that is on the use of guests and that is through inappropriate use of the mentioned equipment , and determining possible damages must be made in the presence of guests . The customer is obligated to pay for the damages on the spot .

3rd Price
The price of the apartment includes the right to use the apartment and its equipment for the reserved period , the normal use of water and electricity , as well as the Croatian tourist tax authorities .

4th Number of persons
The total number of people in the apartment must not be greater than the number of people confirmed by the host.

5th The right service provider to change or cancel your reservation
The landlord has the right to change or cancel your reservation just in case a sudden case that is beyond his control . In this case, the service provider shall, if possible, try to find an apartment of similar standards . In the event that the customer does not offer any apartments , guests will be refunded the entire amount paid.

6th Customer's right to cancel the reservation
Guest may change or cancel a reservation up to 30 days before your arrival . In case of cancellation during this period the advance will be refunded .
Changes in the period of 30 days prior to arrival are not possible . If there is a failure in this period is not entitled to a refund of any advance or the rest of the payment.
We advise guests to insure against the possibility of cancellation or illness .
Reservations are private and can not be transferred to another person without the consent of the host .

7th Travel insurance
Reservation does not include travel insurance for guests . Team has the responsibility of purchasing travel insurance in their own country .

8th Pets
Villa Anita loves animals , but because of bad experiences with some pet owners , they are not allowed , except in exceptional circumstances provision of the entire facility .
When prompted to specify the type , breed and weight of your pet . The fee for a pet is EUR 10 per day . It is not allowed to leave a pet alone without custody , either in person or gardening . If you did not specify when booking a pet host reserves the right to cancel the reservation upon arrival !

9th Complaints
Complaints should be made during the occurrence of the problem , we do not accept claims on departure to help reduce the bill. Please all the problems and complaints register in time to help them try to resolve to our mutual satisfaction . The customer is obliged to : adhere to the house rules of the rented unit , and cooperate with the owner in good faith .

10th Court Jurisdiction
If the customer is not satisfied with the resolution of the problem with the owner , is entitled to judicial arbitration . In such a case , the jurisdiction of the court in Korcula .

11th Acceptance of general conditions
Upon payment of the reservation, the customer fully accepts the program and the terms of accommodation in private houses Apartments Frlan.